Delivering Happiness

Delivering Happiness Summary

Pay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the science of happiness to running a business
Help employees grow-both personally and professionally
Seek to change the world
Oh, and make money too . . .

Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.

In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Timesand Wall Street Journal bestseller

Book Reviews

Aaron J1256

I'm happy5 star

This was a fun and easy read. I really enjoyed learning bout the history bout most importantly how they run their business. Seems like a great company to work for and I realized some things that I can do with our own to make everyone achieve better happiness.55

Swissmisses 2

A life changing experience.5 star

I have read hundreds of business and motivational books, but Delivering Happiness is truly my very favorite. I learned so much from this book that I am going to apply to my business. I am planning a trip to Vegas to tour Zappos and learn more about them. Hopefully, I will have the opportunity to meet the founding fathers in person. That would be a dream come true for me! Basel Tarabein, Broker Owner RE/MAX AT HOME 847-255-100055


Challenging & Fun5 star

A treasure for anyone who's ever dared to dream.55


Good Book5 star

This is a very good book to read if you want learn how to become a better leader that inspires people to succeed around you. It also does a good job of honestly and openly explaining why happiness is important to your life and to your business.55


Inspiring4 star

Really inspiring!! Tons of great ideas to apply at work. Recommending to my co-workers.45


Interesting5 star

Really enjoyed reading about Zappo's philosophies. Wish I could give this book to every airline CEO and employees. Lots of good practical insight. I will pass it on55


Happy3 star

This is a great read and I loved it. Now I am a junior in college and this was assigned to me for a project but I would recommend it to anyone to read, it is a good story about building something you love.35


Must read for all especially biz owners5 star

Easy and fun read First book I finished in years Luv it :)55

Love this book!5 star

I so loved this book, the childhood business ventures, the college struggles, the boredom with corporate America, following the dream, the conflict, the victory and then breaking through the atmosphere. Very cool! I'd love to be friends with Tony.55


Awesome5 star

A wonderful inspiring book that seems like talking about an imaginary company that actually happens to be real. I'm giving a talk to our students tomorrow at our university's book club. The book I'll be talking about is: delivering happiness : )55

Other Books by Tony Hsieh

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