Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry.
For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins, Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization.
With his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about:
Why leading well is an acquired skillServing your customersEngaging your employeesCreating a culture of customer serviceWhy vision statements make a differenceWhat it really means to practice servant leadership
Schulze's principles are designed to be versatile and practical no matter where you are in your career. He'll remind you that you don't need a powerful title or dozens of direct reports to benefit from the advice he shares in Excellence Wins--you have everything you need to apply it to your life and career right now.
Let Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when Excellence Wins.
Is a beautiful book. I get a lot of experience. Thanks for write.55
Potent advice given in an easily digestible manner. Highly recommend for anyone... regardless of their place on the leadership ladder.55
I was recommended this book by a very successful real estate broker, investor, and developer in my region. After having gotten this recommendation, I had completed the entire book in less than 5 days! It was easy to read. It had great advice from Horst Schulze, co-founder or the Ritz-Carlton brand, including his coined phrase “We are ladies and gentleman serving ladies and gentleman.” What I liked: it had multiple ways listed on how he ran his organization down to how he treated his employees. As a future business owner with my own start up forming, I’m definitely going to implement some of his techniques! To add, I’m also benefiting from how I handle interactions with keeping my current clients happy and how I can anticipate their needs in my current (non-management) role. Going to read it again!15