A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home.
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles—counterintuitive tactics and strategies—you too can use to become more persuasive in both your professional and personal life.
Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.
A great book with detailed examples to help rookie negotiators like me.55
Love the book. Helped me understand more when dealing with corporate America.55
Will read it again it’s that good.55
Great read. Very applicable information for both personal and business.55
Easy read, with tons of applicable information. The concepts in this book should be reviewed before any negotiation, it can make a difference. I used the “how” question when someone asked for a raise and it worked like a charm. I made a odd # offer on a recent purchase and the seller didn’t counter resulting in $ saved.55
I find myself actively listening to understand my colleagues. I am slowly adjusting to using key lessons from the book like labeling and mirroring. Excited to prepare for my next negotiation!55
Get this book!55
Just a test55
Description does not do this book justice. Along with Crucial Conversations this is a must read for any new/aspiring manager.55
I found the teachings of this book extremely valuable after it was recommended by a mentor. It was the first e-book I purcheased and I studied it with a notebook because Chris Voss gives examples and evidence to his arguments about negotiation that its hard not to be convinced. I am excited to reflect his teachings to real life.55