Never Split the Difference

Never Split the Difference Summary

A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home.

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles—counterintuitive tactics and strategies—you too can use to become more persuasive in both your professional and personal life.

Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.

Book Reviews


A must have5 star

A great book with detailed examples to help rookie negotiators like me.55


Emotional IQ in negotiations5 star

Love the book. Helped me understand more when dealing with corporate America.55


One of the most riveting and useful books ever written!5 star

Will read it again it’s that good.55


Enlightenment5 star

Great read. Very applicable information for both personal and business.55

Snap Fitness Fern Creek

Excellent Purchase5 star

Easy read, with tons of applicable information. The concepts in this book should be reviewed before any negotiation, it can make a difference. I used the “how” question when someone asked for a raise and it worked like a charm. I made a odd # offer on a recent purchase and the seller didn’t counter resulting in $ saved.55


Great read!5 star

I find myself actively listening to understand my colleagues. I am slowly adjusting to using key lessons from the book like labeling and mirroring. Excited to prepare for my next negotiation!55


Amazing. Negotiating is now a great and successful process for me.5 star

Get this book!55


Good5 star

Just a test55


Invaluable Lessons5 star

Description does not do this book justice. Along with Crucial Conversations this is a must read for any new/aspiring manager.55


Changed how I view conflict.5 star

I found the teachings of this book extremely valuable after it was recommended by a mentor. It was the first e-book I purcheased and I studied it with a notebook because Chris Voss gives examples and evidence to his arguments about negotiation that its hard not to be convinced. I am excited to reflect his teachings to real life.55

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