Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Summary

The New York Times and Washington Post bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

Book Reviews


Life Changing5 star

Make sure you check out the “sequel” Crucial Accountability as well.55


Goofy, businessy, highly useful4 star

This book has been around long enough to not take itself too seriously, while teaching you to navigate the most serious moments in lives with others45

SusieQ - 1960

Great Book!5 star

This book was Awesome! I am definitely going to use the techniques to improve my Crucial Conversations. It is practical and easy to understand.55

Bob Binford

Bought Crucial Conversations to help break work stalemates5 star

I bought it and read it over the weekend after a particularly stressful and sleepless week at work. I found it helpful in helping me examine and categorize my experiences and thoughts, take control of some of the causes of my emotions, and identify tools and techniques to help me better communicate and interact.55

Drew Lange

A. Philip5 star

Phenomenal book. Really worth the read & many of the concepts I applied with success right away.55


A just read for everyone5 star

This is by far the best book I've read on conflict resolution.55


Helpful Guide for Resolving Relationships5 star

A guide to a crucial social subject is in this book. Its pages have several insights and advisories about handling interpersonal conflict. I recommend this reading for its great usefulness and relevance to rational and emotional concerns. It combines conversational style with proven mental health treatment techniques.55


Amazing!5 star

This book is so great I still have some chapters to finish but I could not wait to give a nice review! The whole world should be able to read it!55

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