A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home.
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles—counterintuitive tactics and strategies—you too can use to become more persuasive in both your professional and personal life.
Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.
I find myself actively listening to understand my colleagues. I am slowly adjusting to using key lessons from the book like labeling and mirroring. Excited to prepare for my next negotiation!55
Get this book!55
Just a test55
Description does not do this book justice. Along with Crucial Conversations this is a must read for any new/aspiring manager.55
I found the teachings of this book extremely valuable after it was recommended by a mentor. It was the first e-book I purcheased and I studied it with a notebook because Chris Voss gives examples and evidence to his arguments about negotiation that its hard not to be convinced. I am excited to reflect his teachings to real life.55
I have negotiated my entire Sales career. The techniques that Chris Voss has put together are pure gold!! I’ve read many books on Leadership, Accounatbility and Negotiation. This book is right at the top of the list! I’ve also taken Chris Voss’s “Master Class” on MasterClass.com. Next I am going to attend one of his “Black Swan” classes in the near future…AWESOME stuff!!55
I found myself not able to put the book down. I read it within 24 hours of opening. And I have not done that before. The book is well written and provides interesting examples to illustrate concepts which resonate with a non-sales person. Well done!55
The techniques in the this book helped me do the impossible. I was actually able to get an elderly person to stop using Internet Explorer! You might think I’m joking but it’s no laughing matter to those in tech support. After this review I plan on re reading it again because I’m sure I will learn even more stuff I missed out on the first time around.55
Chris Voss is a genius. Grateful he wrote this amazing book. Great examples of position vs interest negotiation along with the power of open ended questions. Must read for people in have a career in sales.55
This book literally changed my life. There is nothing else to say. Buy it. Read it. I’ve read it 3 times already this year.55